All libraries will be closed Monday, May 27 for the Memorial Day holiday.

Locations & Hours

Main Library
276-676-6233

MON - THU 9 a.m. - 7 p.m.
FRI 9 a.m. - 6 p.m.
SAT 9 a.m. - 5 p.m.
SUN closed

Damascus Library
276-475-3820

MON, WED, FRI 9 a.m. - 5 p.m.
TUE & THU 11 a.m. - 7 p.m.
SAT 9 a.m. - 1 p.m.
SUN closed

Glade Spring Library
276-429-5626

MON closed
TUE & THU 11 a.m. - 7 p.m.
WED & FRI 9 a.m. - 5 p.m.
SAT 9 a.m. - 1 p.m.
SUN closed

Hayters Gap Library
276-944-4442

MON closed
TUE & THU 11 a.m. - 7 p.m.
WED & FRI 11 a.m. - 5 p.m.
SAT 9am - 1 p.m.
SUN closed

Mendota Library
276-645-2374

MON closed
TUE - THU 11 a.m. - 7 p.m.
FRI closed
SAT 9 a.m. - 1 p.m.
SUN closed


Circulation Policy

3.1 Library Cards
3.2 Loan Rules
3.3 Charges and Fees
3.4 Interlibrary Loan
Appendix D

Washington County Public Library (WCPL) loans material to eligible users. To provide this service in an orderly and equitable manner to all users, WCPL adopts the policies stated in this document.

3.1 Library Cards

Eligible individuals can obtain a library card to access the Library’s services, most of which are available free of charge. The individual accepts all responsibilities associated with the library card as well as the safekeeping of the card.

WCPL is a member of the library consortium Holston Associated Libraries (HAL). Members include Emory and Henry College, King University and Tazewell Public. A library card issued by WCPL is also valid at any HAL library. Borrowing privileges may vary among the member libraries.

3.1.1 Library Card Eligibility

Every resident of Washington County is eligible for a free full access card regardless of age. This card can be used at any WCPL location and at any HAL library.

Residents

Residents shall be defined as persons who meet one of the following criteria:

  • Living in Washington County
  • Owning property in Washington County
  • Owning a business in Washington County
  • Working in Washington County

Reciprocal Borrowers

Residents of counties and cities where WCPL has a reciprocal agreement with the local library are eligible for a free limited access card. These counties and cities include Grayson, Russell, Scott, Smyth, Tazewell, Wythe, and Johnson (TN) counties, as well as, the cities of Bristol, VA, and Bristol, TN.

Holston Associated Libraries (HAL) Member Libraries

Non-resident students, faculty, and staff of Holston Associated Libraries, Inc. member libraries, which includes Emory & Henry College and King University, are entitled to a free limited access card.

Non-Resident

All others must pay a fee established by the Library Board for a limited access card.

3.1.2 Card Types

Library cards have the following profiles:

Full Access Card

• Allows access to all services, including but not limited to circulating materials, digital materials, databases, public computers, and Interlibrary Loan (ILL) services.

• A Full Access Card is available free to individuals meeting the residency requirement in 3.1.2.

Limited Access Card

• Allows access to limited services, including but not limited to circulating materials, digital materials, databases, and public computers.

• Interlibrary loan services are not available to limited access card holders.

• A Limited Access Card is available free to Reciprocal Borrowers and students and faculty of HAL member libraries as outlined in 3.1.2.

Non-Resident Limited Access Card

• Allows access to limited services, including but not limited to circulating materials, digital materials, databases, and public computers.

• Interlibrary loan services are not available to limited access card holders.

• A Non-Resident Limited Access Card is available for two (2) years at a fee established by the Library Board.

3.1.3 Registration Requirements

All adult applicants who register themselves or their children for a library card must provide proof of identification and current address.

Valid forms of identification include current driver’s license or state issued identification.

Valid proof of residence can be the address on the approved form of identification if the address is current. In the absence of a current address, valid proof of residence can include a utility bill, rental agreement/lease, property tax receipt, or vehicle registration.

A signature is required to complete the library card registration process.

The applicant is responsible for notifying the Library with changes of address information or any other changes to information given during registration.

Some registrations require additional documentation:

Applicants under age 18:
• Parent or legal guardian signature is required as part of the child’s registration and is an agreement to pay all fines and fees on the child’s account

Non-resident Washington County property owners:
• Provide a treasury receipt in your name showing property taxes paid

Residents receiving mail at a post office box:
• Individual’s residence or property ownership address must be listed on the application to meet residency requirements and will be listed in the library record.
• A post office box may be used as a mailing address as listed in the library record

3.1.4 Replacement Cards

The first library card is free to eligible borrowers. A fee, established by the Library Board, will be charged for replacement of cards that are lost, stolen or damaged. Replacement cards will not be issued to users if there are overdue items charged to the user or unpaid fines/fees.

3.1.5 Library Card Expiration and Renewal

Library cards expire two years from the date of issuance and every two years thereafter. Adult users will be asked to update registration information when the card is renewed. Users under the age of 18 will be asked to update registration information; however, no parental or guardian signature is required for the renewal of the card.

3.2 Loan Rules

The Library’s loan rules apply to materials that may be borrowed by users with a WCPL library card. The number of items that may be checked out on each library card is limited to 50. Certain item types have individual item limits. Specific loan rules may be found in Appendix D.

Materials borrowed at one location may be returned to any other WCPL location or HAL library.

3.2.1 Checkout

A library card must be presented at checkout. As a courtesy, an individual may use a driver’s license or state issued identification three (3) times per calendar year in lieu of a library card. Library users under the age of 18 who are without their library card may be required to provide their address and birthdate for checkout. As a courtesy, borrowers under the age of 18 will be allowed to check out (3) times per calendar year without presenting a library card.

New card holders (first time borrowers) are limited to ten (10) items at the first checkout. After the library card registration is processed, the number of items that may be checked out on each library card is limited to fifty (50).

Reference materials, newspapers, and current issues of magazines may not be checked out.

3.2.2 Renewals

Material may be renewed in person at any library location, by telephone or online. Materials on hold for another person may not be renewed. Specific loan rules may be found in Appendix D.

3.2.3 Reserves/Holds

Most materials may be placed on hold/reserve for pickup at any library location. Holds/reserves may be placed in person at any library location, by telephone or online. Users are limited to five (5) outstanding holds. Specific loan rules may be found in Appendix D.

3.2.4 Claims Returned/Never Had

A user should notify the Library immediately if items on their account are believed to be returned or never checked out. The user must complete a “Claims Returned Form.” Library staff will conduct a search for the item or investigate the unauthorized activity on the account. A “Claims Returned Form” is not accepted for more than two (2) items. A user may only submit a “Claims Returned Form” for up to two (2) items over a ten (10) year period.

3.3 Charges and Fees

The Library may charge fees on some materials to facilitate equitable access. The library card account balance is the responsibility of the user. Parents and guardians who register their child for a library card are responsible for the account balance on the child’s card. The user must report a lost or stolen card to the Library to prevent unauthorized activity that may result in charges to the account. See Appendix D for charges and fees.

3.3.1 Overdue Fines

Overdue charges are assessed daily after an item’s return date to encourage the return of materials in a timely manner. Overdue charges are assessed for days the Library is open. Fines cease accumulating when the item’s maximum charge has been reached (See Appendix D). Users who exceed a total account balance of $3.00 must bring their account below this threshold in order to use their card to borrow materials or use the public computers.

3.3.2 Notices

The Library will issue an email or text message courtesy reminder three (3) days before an item is due if the user provides a valid email address or cell phone number during registration. The Library issues a separate courtesy notice for materials that are fourteen (14) days overdue. It is the responsibility of the user to notify the Library if they do not receive courtesy reminders and to update contact information given at registration.

3.3.3 Billed Items

An item is considered billed to a user’s account after (28) days past due.

3.3.4 Lost or Stolen Library Card

The user is responsible for immediately notifying the Library when their library card is lost or stolen. The Library will then place a block on the record to prevent unauthorized activity. The user remains
responsible for up to $50.00 in charges on the account from the first instance of unauthorized activity due to a stolen or lost card. The user is responsible for the entire account balance should any future unauthorized activity occur due to unreported library card loss or theft.

3.3.5 Lost or Damaged Material

The Library charges for material reported lost or materials damaged beyond repair. The user has the option of paying the cost of the item as listed in the cataloging record or replacing the item by purchasing an exact edition in new condition. A user replacing a lost or damaged item must pay a processing fee. (See Appendix D).

The user has thirty (30) days from the return date to examine a damaged item.

If a lost and paid item is found and returned to the Library in good condition with the paid receipt, a refund will be issued upon inspection of the returned item and verification of the payment receipt. All refunds will be paid by check, issued by the County of Washington, Virginia.

3.4 Interlibrary Loan

Interlibrary Loan (ILL) is the process by which a library requests material from, or supplies material to, another library. In the interest of providing quality service, libraries have an obligation to obtain material to meet the informational needs of users when local resources are not available. Washington County Public Library (WCPL) recognizes that sharing materials between libraries is an integral element in the provision of library service and believes it to be essential to the vitality of all libraries.

ILL loan policies of WCPL are governed by the American Library Association’s Interlibrary Loan Code for the United States (2001), the Virginia Interlibrary Loan Code (1989), the Copyright Law, Title 17, U.S. Code, and by the regulations of lending libraries. Within the limits of the policy set forth here, WCPL will offer to obtain for users requested material not available in the collections of this system. WCPL will consider such factors as geographic proximity, type of library, and lending fees when determining to which library an interlibrary loan request will be made, when there is a choice.

Abuse of ILL privileges including failure to return material on time or to pay overdue fines and related fees may result in loss of these and/or other library privileges.

3.4.1 Eligibility for ILL Services

Washington County residents with a valid library card and an account in good standing (free of fines or overdue materials) are eligible to request material via ILL. All other WCPL card holders are not eligible for ILL services and are encouraged to request materials through their local public libraries and educational institutions.

ILL requests may be made in person at any library location or online.

Users may have up to five (5) items active and in process at any one time.

3.4.2 Types of Material Borrowed/Loaned

WCPL, as borrower, will not process requests for: new books published in the last 12 months; non-print material; reference and genealogical material; rare, valuable, or bulky material; textbooks; entire issues of magazines and newspapers; or material determined to be in violation of copyright law. An item that is already owned by WCPL will not be borrowed unless it has been overdue for one month, billed, or considered lost.

WCPL, as lending library, will not process requests for: new books published in the last 12 months; non-print material; reference and genealogical material; rare or valuable material; entire issues of magazines and newspapers; books in high demand at specific times; leased books; or material determined to be in violation of copyright law.

ILL transactions are made from library to library.

3.4.3. Restrictions on Borrowed/Loaned Materials

In order to ensure the effectiveness of ILL service, it is necessary to maintain a positive relationship with cooperating libraries, therefore loan periods and use restrictions established by the lending library must be strictly observed.

WCPL may impose restrictions on material lent to other libraries, including requiring that the material be used only in the borrowing library (library use only). WCPL reserves the right to determine the length of time for which the material is lent, whether renewals will be granted, and has the right to recall material at any time.

The lending library may impose restrictions on material lent, including requiring that the material be used only in the borrowing library (library use only). The lending library determines the length of time for which the material is lent, whether renewals will be granted, and has the right to recall material before the due date.

3.4.4 Charges for ILL

A fee, established by the Library Board, will be charged for each item borrowed from another library payable when the request is picked up. If an ILL item is not picked up, related fees will be added to the user’s library record. (See Appendix D).

If the lending library charges a fee or postage, the charge will be passed on to the user. WCPL will obtain authorization from the user before ordering material for which there is an additional charge.

If the lending library charges fines for materials that are overdue or lost, or assesses a fee for repairs or replacement charges, these charges will be passed on to the user.

WCPL assesses no charges for books or photocopies provided to other libraries. However, repair or replacement fees will be assessed for damaged or lost materials.

3.4.5 Loan Periods and Renewals

The lending library determines the loan period, which can vary from two to four weeks. A renewal period, if any, is determined by the lending library. A WCPL user who desires a renewal must notify WCPL at least three (3) days before the stated due date to allow time to request a renewal from the lending library.

WCPL lends materials for a period of four (4) weeks. Items can be renewed on a case by case basis.

3.4.6 Returning ILL Materials

Users must return ILL materials directly to a staff member. ILL materials may not be deposited in book returns.

Appendix D

Appendix D
Washington County Public Library
Charges/Fees/Loan Rules
Material Type Loan
Period
Overdue
Fine
Maximum
Fine Per Item
Item Limit* Holds
Accepted
(up to 5
per user)
Renewals
Accepted**
Books 14 days $0.10/day $5.00 No Yes Yes
2 14-day
renewals
Lucky Day

Books

14 days $0.10/day $5.00 *2 items No Yes
1 7-day
renewal
Magazines 14 days $0.10/day $5.00 No Yes Yes
2 14-day
renewals
DVDs 7 days $1.00/day $5.00 *7 items Yes
New items
not holdable
Yes
1 7-day
renewal
CDs (Music) 14 days $0.10/day $5.00 *7 items Yes Yes
2 14-day
renewals
CDs

(Audiobooks)

14 days $0.10/day $5.00 No Yes Yes
2 14-day
renewals
Playaways 14 days $0.10/day $5.00 No Yes Yes
2 14-day
renewals
Books with CDs 14 days $0.10/day $5.00 *10 items Yes Yes
2 14-day
renewals
Downloadable
Overdrive
14-21 days N/A N/A *4 items Yes Yes, 1 renewal
on site or in app
only
Downloadable
RBDigital
14-21 days N/A N/A *10 items Yes Yes, 1 renewal
on site or in app
only
**An item that is eligible for renewal may be renewed provided there have been no holds placed
on the item by another user.

 

Service Fees
Service Fee
Printing/Photocopies (Black and White) $0.15 per page
Printing/Photocopies (Color) $0.50 per page
Interlibrary Loan $2.00
Plus additional postage and fees when applicable
Fax Services $1.00 per fax sent or received
Headphones $1.00
Replacement Card $2.00
Non-Resident Limited Access Card $10.00
Lost/Damaged Materials
Added to collection before 6/30/16
Type of Material Fee
Adult Hardback Books $20.00
Juvenile Hardback Books $15.00
Trade Paperbacks $9.00
Mass Market Paperbacks $6.00
Board Books $6.00
Magazines 0.00
DVDs $25.00 per individual title
Series adjusted according to number and/or value
Interlibrary Loans As assessed by lending Library
Lost/Damaged Materials
Added to collection after 6/30/16
Type of Material Fee
Adult Hardback Books Price of Item as noted in the cataloging record.
Juvenile Hardback Books Price of Item as noted in the cataloging record.
Trade Paperbacks Price of Item as noted in the cataloging record.
Mass Market Paperbacks Price of Item as noted in the cataloging record.
Board Books Price of Item as noted in the cataloging record.
Magazines Price of Item as noted in the cataloging record.
DVDs Price of Item as noted in the cataloging record.
Interlibrary Loans As assessed by lending Library
User provided replacement copy
for a lost or damaged item
$5.00 processing fee

APPROVED BY THE WASHINGTON COUNTY PUBLIC LIBRARY BOARD OF TRUSTEES ON: March 23, 2017; Revised: September 25, 2018

Copyright 2019 Washington County Public Library System. All rights reserved.
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